Warranty and Returns

SaraWireless Warehouse Inc. was founded on the principals of placing the customer first, and because of this we dedicate ourselves as individuals and as a company to the care and support of our customer. We have a dedicated customer service department that is always on call during business hours to aid and assist our demanding clientele. We have numerous points of contact throughout our company and our website that are in place to ensure your satisfaction every step of the way. We spare no expense in providing excellent customer service in order to keep our clients returning to do business with Sara Wireless on a repeated basis because of continuous satisfaction.

Our dedicated customer care team is available during the hours of 9:00 a.m. to 6:00 p.m. EST, Monday through Friday and Saturdays from 9:00 a.m. to 3:00 p.m. EST. If you would like to speak with a Sara Wireless customer care representative please call us at 212.545.5894 or use our contact form.

Refunds

All returned items for refund are subject to a 10-20% restocking fee depending on usage and current market price. There will not be restocking fee on items that meet the criteria for our RMA program.

Returns

We are committed to providing exceptional service and quality products all backed by our policy of putting our clients first. As part of our commitment to excellence we have put in place a NEW repair material authorization (RMA) program that will allow our customers the ease and benefit of having one simple and easy to use method for returning products purchased form SaraWireless for repair/replacement.

Repair Material Authorization (RMA - Whithin 7 Days)

In order to take advantage of our RMA (repair material authorization) program please review the following guidelines prior to proceeding with your return.

1. The product(s) must be for repair and/or replacement, not credit.
2. The product(s) must have been purchased from SaraWireless no more than 7 days after the date on the original invoice.
3. The product(s) must not have come in contact with any liquid and/or must not show any signs of physical damage if you are returning it for repair/replacement.
4. The product(s) must be returned WITHOUT any accessories and/or parts and collateral such as batteries, headsets, manuals, etc.
5. The product(s) must be shipped back to SaraWireless with the RMA form and RMA number as it will be provided to you upon acceptance of your claim.

If your RMA request meets all of the above guidelines and you wish to proceed with the process please fill out the form below.

RMA Form - (Right-Click & Save Target As)

Warranty & Repair (Over 7 Days)

As part of our commitment to excellence we have put in place the following support methods for all products that are under manufacturer warranty, but have exceeded our 7 day in-house warranty program. If your product is less than 7 days old please visit our RMA Program. Any product which is over 7 days old may still have a full manufacturer’s warranty which may be honored by the manufacturer for a period of up to 12 months from original date of purchase. We have made it easy for you to have any warranty issues resolved with an easy to use link-to-manufacturer menu.

Manufacturer Contact Numbers

• Apple
  1-800-MY-IPHONE (1-800-694-7466)
• BlackBerry
  1-877-255-2377
• HTC
  1-866-449-8358
• LG
  1-800-243-0000
• Motorola
  1-800-668-6765
• Nokia
  1-888-665-4228
• Palm
  1-888-565-9393
• Samsung
  1-888-987-4357
• Sony Ericsson
  1-866-766-9374

Carrier Contact Numbers

• Alltel
  1-800-229-1235
• AT &T (formerly Cingular)
  1-888-354-2375
• iMate
  1-888-350-2375
• Siemens
  1-888-556-6504
• Sprint
  1-800-229-1235
• T-Mobile
  1-888-356-2375
• US Cellular
  1-888-944-9400
• Verizon
  1-800-229-1235